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Liberty Mutual Insurance

Engaged Employer

Toxic and worst company I’ve ever worked for - Commercial Underwriter Liberty Mutual Insurance Employee Review

1.0
Jun 26, 2025
Recommend
CEO approval
Business Outlook

Pros

FTO & benefits. Pension, but that’s going away.

Cons

Unrealistic metrics and expectations, unmanageable territories/workload, toxic coworkers and management, constant changes, too many meetings, constant stress, anxiety and layoffs, and favoritism. Agents like their underwriters but don’t trust Liberty Mutual. High turnover!! Can’t reach HR and too much reliance on AI or ChatGPT. Underwriters can’t even underwrite, and there’s too much unclear messaging.

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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