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Liberty Mutual Insurance

Engaged Employer

Challenges common with older companies - Product Owner Liberty Mutual Insurance Employee Review

3.0
Jun 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. There are great people there who do genuinely care about people. Depending on your role and where in the organization you are, there is good work/life balance - although I learned the New England area culture lends to prioritizing work over personal needs.

Cons

Recognition at LM is entirely set up to recognize individuals and specifically within LM Tech organization, the environment is very political and toxic because the concept of 'win as a team' is not embraced. Majority of the workforce has been there their entire careers, and career paths are generally vertical (vs. horizontal/matrixed). This creates an environment where people in senior level positions have worked together since right out of college. As a result, the tough conversations that need to happen and business needs go out the door in favor of friendships and favoritism. People who come into mid-level to senior roles from outside of the company are generally not embraced and influencing change is difficult. This also leads to leaders turning a blind eye to bad and unethical behavior of others. Especially in LM Tech - the culture is increasingly toxic and political. There is a lot of opportunity for LM to evolve, but they get in their own way by sticking to their old patterns. The Leadership development is seriously lacking. As a new manager, I had zero leadership development other than self-service learning modules in the L&D platform. My own manager had zero skills in how to provide development and coaching as a manager of managers. With the latest RTO mandate for employees living within 50 miles of the hub, remote employees are being left behind. Travel options are getting more limited due to expenses and remote employees are no longer on equal footing as their peers that live close to offices. Employees that are able to RTO are treated with preference.

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Liberty Mutual Insurance Response
12mo
We appreciate your detailed feedback. We are committed to fostering a collaborative and supportive culture and your insights here will help us do so

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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