Pros
The supervisors, which are really team leads, has a good rapport with the employees in the call center. There's a cafeteria that serves hot food and it is near restaurants and Win-Dixie grocery store. Workforce makes an effort to temporarily change scheduling if you need to have a day off or come in late. There was always lots overtime which is paid at double time. Each year the company give a bonus of $1,000 - $4,000 based on performance.
Cons
Customers are allowed to get away with everything. 80% of the customers are disrespectful, snobby, and irate for no reason. Quality listens and grade minimum 18 or more calls monthly. Quality scores are subjective based on what the person grading the calls think and not on the customer's experience. The company is growing slowly and there is little room for growth. People are promoted based on who they know and not for how well they do their jobs.