Pros
As you can tell from previous reviews this Company can be a challenging one. There are two things I really enjoyed about this job: the direct people I work with and the amount of information you will learn just due to nature of giving information all day over the phone. I can only speak for the Las Vegas location. Even though you're packed like sardines, the people you work with are smart, kind and most importantly maintain a sense of humor (the supervisors too) even when the days can get brutal. You will basically be on the phone playing musical chairs with health concerns and topics. Sometimes you'll get senile/angry customers, other times you'll get genuine people who just need help and information. Regardless, if you don't know much on said topic customer calls in about, you will know it by the end of the call as you frantically Google what you can with the hold times you're given. Some view this as a challenge, others...well you get the picture.
Cons
First and foremost: the pay. Customer service starts off at $14. A 'standard' H.A. will a bachelors will get $18. For a health/medical degree, this is certainly the lower end of the spectrum. Instead of raising the hr rate, they put non guaranteed bonuses on display to distract you. QA ensures that you'll be bent over for customers. Aggressive, non-relevant callers, and the unforgiving "chronic callers" exploit this as they learn HA's literally have no defense to this. This company displays EXTREME lethargy in banning callers that 99% of business would not do business with even if they were spending money. If you don't have a strong will and discipline, do not take this job for this exact reason. Where some reviews have cited flexibility with vacation and schedule in the past, this is all gone. This company is struggling to maintain a solid core of health advisors especially as the business is growing. The result is increased call volume, but with no back up support. Vacations, time-off, ect are extremely hard to arrange because work force really can't afford to have one less person off the phone. The dilemma of not having enough employees, especially HA's, on staff to meet business demand is that dire.