AVOID. Hostile Work Environment. - Member Concierge Life Time Employee Review

1.0
Oct 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Most of the members are great. Made some great personal and professional connections along the way.

Cons

This location has a lot of high school drama, lacks leadership, plays favorites, management and upper management are fake, management will act like they are on your side when an entitled member starts screaming at you and then later on will blame you for that conflict and use it as an excuse to write you up. Member wasn't terminated and this wasn't their first negative interaction with someone in membership. Was accused of having an unconscious bias towards members by upper management which resulted in me going to HR on them. If you're a member and you have money, you can get away with anything there. Member made an anti-semitic "joke" to me and nothing was done by upper management. This club freaks out when they hear someone from corporate is coming and they try to make the club something it is not. This company prides itself in being inclusive and I was the only straight guy in membership for a while. Felt like I was being targeted for little mistakes when the non-straight guys were making the same mistakes and weren't getting penalized for it.

Explore other reviews about Life Time

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved working here, the people were great and the free membership was a perk

Cons

Corporate didn't always provide all the necessary materials

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Life Time Response
1mo
Thank you for taking the time to leave such a detailed review! We’re grateful for your perspective and glad to hear that you’ve had positive experiences on our Kids Academy Team. We’re committed to creating an environment where our team members feel valued and supported, and your feedback helps reinforce that mission. Thank you for being an important part of Life Time!
1.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Free Membership Cool employees Discounts on services

Cons

They don’t pay anything, and the CEO should honestly be ashamed. If employees were paid properly, there wouldn’t be so much drama and tension in the workplace. Communication is terrible because management doesn’t even seem to care — probably because they’re getting crumbs too. Spa management was dreadful, and the demotion was necessary. How do you fail to have people booked during major holidays when the money and clientele are clearly there? There was no structure, no leadership, and no motivation for employees to succeed. Having a successful spa for 3 years and coming into this environment I was not impressed. No growth, no support, no appreciation. Loved the members tho! And S/O to Leemar, Virgil and Dr. Hayden love them down!

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Life Time Response
1mo
Thank you for taking the time to share your review and for being a part of our Salon & Spa team. We’re sorry to hear that your time with us didn’t meet expectations. We genuinely appreciate your honest and constructive feedback regarding communication and management. If you’d be open to discussing your concerns further, we’d appreciate the opportunity. Please reach out to us at EmployeeRelations@lt.life
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