Where to begin…
Personal Training Leader needs to advocate for the team (actually lead!) and drive overall revenue- basically if it doesn’t personally make money, the leader probably won’t do it, even the mundane things required of a leader. He assigns members to trainers mostly based on time availability, not necessarily based on member needs or wants within a trainer. He appears to be more focused on driving his personal business forward, and not leading. Of all the trainers nationwide, he is frequently in the top 5 with sales, however, he is one of the lowest performers in the top 20, that actually pass those sales on to their team. Greedy greedy greedy!
Regarding other trainers: If members are paying a premium price- they should get a premium service. Some trainers (while others are fantastic!) just use the same routine for the majority of their clients… kind of takes the ‘personal’ out of personal training. If the trainer doesn’t have a clipboard or tablet being used to track progress, they likely are winging it. There are only two that don’t use it and they know their stuff- the rest are just winging it. These same trainers can use unethical methods just to make a sale. It seems that there is a focus on just sales, sales, sales and not on the quality of the product- that’s why retention will never steadily go above 80%.
Yes this is the highest revenue club (with Personal Training) in the area, but that’s misleading because that’s mostly driven by 3, sometimes 4, workaholics- so if they left- Reston would be like every one else. Speaking of workaholic- if you want to have a healthy work-life balance, it is encouraged by senior management, but not by the Personal Training Leader. So beware if that’s something that’s important to you.
