Poor leadership, lack of basic empathy - Information Technology Lifespark Employee Review

1.0
Feb 24, 2023
Recommend
CEO approval
Business Outlook

Pros

The company may feel "warm and fuzzy" with a great mission up front, but do not be fooled.

Cons

Leadership likes to tout that "culture is their strategy." It is a nice tagline, but meant nothing in practice. Drastic, sweeping decisions (mistakes) were made without ever consulting anyone internally who may be able to provide insight. Large numbers of internal/FTE's were laid off in favor of "expert consultants" who came in and made a huge mess for everyone to figure out. Large groups of employees would be laid off, and in the next all company meeting, they were referred to as "corporate overhead" (instead of people) and they didn't want to spend too much time discussing the layoffs, so as to not "bring down the mood."

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Lifespark Response
3y
We are sorry to hear your thoughts because culture is our strategy and we stand firmly behind that. Our team members, even in the midst of rapid growth, have repeatedly voted us a Top 150 and Top USA workplace. We’ve been very vocal and transparent about our shift from fee-for-service to value-based care to serve seniors more fully with a complete senior health experience. At the same time, like many companies across the country, current economic factors have led us to make tough decisions with non-client facing staff, unfortunately impacting roughly 1% of our workforce. We covered that in great detail via company meetings, team meetings, and direct communication to help our people understand and feel confident about why these decisions were made. The good news, Lifespark remains a stable, healthy company with a committed workforce and we are not slowing down our hiring. Happy to meet with you to clear up any misunderstandings but also to learn more from your perspective on areas we can improve our employee experience which as always, remains a priority. Please reach out to our HR team at sparkon@lifespark.com.

Explore other reviews about Lifespark

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team culture, collaborative environment, fair pay, meaningful work.

Cons

Workload can be heavy at times, but strong team support helps make it manageable.

1.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are why I have stayed

Cons

It seems like upper management never knows the direction they are headed. I’ve been with the organization over 5 years and I have seen really amazing managers come and go. Sometimes it’s layoffs, other times it’s other concerns like productivity, etc. They term people in large clusters, which is always concerning however they say that “you are fine.” It is concerning to see that amount of turn over. I feel like management isn’t always placed on experience. Within senior living it’s disappointing seeing a lack of growth and development for leadership teams, which is why I think good leaders leave. I also think that the individual work loads are too high to be sustainable long term, which causes burn out.

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