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      Lighthouse Credit Union

      Engaged Employer

      Lighthouse Credit Union reviews

      Denies work from home, otherwise, good people - Contact Center Representative Lighthouse Credit Union Employee Review

      3.0
      Aug 3, 2023
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good team environment, pay, benefits and much more. Customer service is a priority.

      Cons

      My position was offered as work from home. I worked for several years in office as they made excuses, when a medical concern forced me to stay home I was threatened with termination. I was denied the ability to use the assigned work from home laptop they provided me Trained me on another position then kept me in my current one.

      avatar
      Lighthouse Credit Union Response
      2y
      Thank you so much for taking the time to give us your feedback. We’re happy to hear that Northeast’s benefits, compensation, and team environment are meeting your needs. Your feedback is incredibly important to us, and we strongly encourage you to reach out to Northeast’s HR team at human.resources@necu.org to discuss your experience regarding your work from home schedule. Fostering a great culture is everything. We hope to hear from you soon.

      Explore other reviews about Lighthouse Credit Union

      5.0
      Apr 13, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Culture, great company, built on a foundation to help members and community.

      Cons

      Can't think of any at all!

      avatar
      Lighthouse Credit Union Response
      3mo
      " Thank you so much for taking the time to share your positive experience with us! Your feedback is incredibly valuable as we’re committed to fostering a positive culture where people feel supported and valued."
      1.0
      Jun 18, 2026
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some good coworkers helping the day go by

      Cons

      Horrendous leadership from top to bottom. The leadership will talk about accountability but will be the first to point fingers when things go wrong. They harass when they don’t get their way, threaten, and cultivate a toxic work environment. The higher level management is so obsessed with their own work culture at HQ, they ignore what goes on in their own branches.

      avatar
      Lighthouse Credit Union Response
      2w
      Thank you for sharing your feedback. We’re glad to hear you’ve had positive experiences with colleagues as those connections matter. We are dedicated to listening, learning, and continuously improving, and we take all concerns seriously. Your input is essential as we work to create an environment where every team member feels valued and supported. We appreciate you bringing this to our attention and encourage you to reach out to us directly to discuss your experience.
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