Know your worth - Customer Service Representative Lincare Employee Review

The reason they approve OT is because they're swamped with back orders. There is no way to earn a solid living at 40 hrs/wk as a customer service rep. The call volume is horrendous because of a poorly managed system. Corp just reroutes all calls to the local center, even though a lot of the calls are meant for, and best handled by, Corp. Long hold times and incompetence before the calls reach the local center create lengthy calls with irate customers. If you don't mind getting your head chewed off with almost 70% of your call volume, then this is the place for you. Management Dodges calls at every turn, your left to make excuses and take messages.