Pros
Working with elderly customers. most are the nicest people in the world. most of the people in the office are very competent and great to work with.
Cons
I was a service rep For the last year at the Hagerstown MD office after working at a printing company for 24 years. thought it would be a nice change .MISTAKE! 80+ hour weeks on call, no consideration for the safety of drivers. profit trumps everything. including common sense. A center manager that comes in late a lot ,even late for her own meeting .Spends her day playing on her phone, painting her fingernails, go's out during day to get hair done and for tanning, and tells us its none of our business, leaves before anyone else .After a year I still don't know what she does. Got fired last week for shouting at her, sorry it ended that way . but not sorry I don't work there anymore, relief.