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Lincoln Financial Group

Engaged Employer

ATLANTA CLAIMS OFFICE IS ABSOLUTELY HORRIBLE!!!!!!!!! - Anonymous employee Lincoln Financial Group Employee Review

1.0
Sep 5, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

401K - excellent! Located near the highway

Cons

The Atlanta Office is absolutely ridiculous!!!!!!! It is poorly ran by the Senior Leadership Team. It is unhealthy to work there and very stressful. There is no work life balance and the morale has been at the extreme low for years. The Claims Examiners cannot be successful as the claims system is new, but antiquated at the same time. The performance requirements are unrealistic and the customer service is poor at every level. The Senior Leadership Team is unethical, valueless and missing a very important element of leadership called character. The Senior Leadership Team is strategically underhanded and calculated. BEWARE of "leaders" with titles who have no leadership skills. They speak well but have no knowledge to back up what they say. The environment is unhealthy, stressful and agonizing. There is favoritism, retaliation tactics and scheming behavior. There is always backlog in Claims. I am surprised that they still have customers. A shame and a pity. The lies they tell to keep the business. If the customer only knew the truth. The Claims area is grossly understaffed. DO NOT WORK FOR LINCOLN FINANCIAL IN THE ATLANTA OFFICE. CLAIMS IS THE WORST and THE SENIOR LEADERSHIP TEAM IS A NIGHTMARE! Take heed.......

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Pros

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Cons

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2.0
Jul 14, 2026
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Pros

Some good things include work from home being available if you’re too far to commute to an office. There is a good 401K match. You don’t have to work holidays.

Cons

The cons… I have worked metrics driven positions, but this feels too intense. I don’t like the “big brother” feeling of always being watched. Even if you’re in a ready status and waiting for calls, if you’re not moving your mouse, you’re considered idle and that hurts your metric. The sick/PTO buckets took a little getting used to. I didn’t realize using my sick time also took hours from my PTO. I’ve been used to those being separate things. I also hated feeling “new” to the job. You would learn something one way, but then be told to do the process another way only to be told later that you’re supposed to do it a different way. It became hard to feel confident in my job.

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