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      Lincoln Financial Group

      Engaged Employer

      Lincoln Financial Group reviews

      The Management Team is Awful - Customer Service Representative Lincoln Financial Group Employee Review

      2.0
      May 21, 2019
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The 401K is good. The company automatically contributes 4% of your pay to your 401K + $1 for $1 match up to 6% of your pay. The medical is good.

      Cons

      Management does not care about you. You are told very often to not care about your job, just do it. HR? What HR? You are assigned an HR rep, but there is no one there that has your back. There is no one to assist you. Your manager will most likely bully you and treat you like crap. You can suck it up because the benefits are great, or you can quit. Unless you're related to someone, you are not going to get a promotion. If you get hired into the call center, plan on staying there for the rest of your career, unless you've made good friends... or you are related to someone.

      Explore other reviews about Lincoln Financial Group

      5.0
      Jul 14, 2026
      Installation processor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible and non micromanaging position I really like my manager. She is transparent.

      Cons

      No cons as along as you do your work and ask questions

      2.0
      Jul 14, 2026
      Intake representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some good things include work from home being available if you’re too far to commute to an office. There is a good 401K match. You don’t have to work holidays.

      Cons

      The cons… I have worked metrics driven positions, but this feels too intense. I don’t like the “big brother” feeling of always being watched. Even if you’re in a ready status and waiting for calls, if you’re not moving your mouse, you’re considered idle and that hurts your metric. The sick/PTO buckets took a little getting used to. I didn’t realize using my sick time also took hours from my PTO. I’ve been used to those being separate things. I also hated feeling “new” to the job. You would learn something one way, but then be told to do the process another way only to be told later that you’re supposed to do it a different way. It became hard to feel confident in my job.

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