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      Lincoln Financial Group

      Engaged Employer

      Lincoln Financial Group reviews

      Do not apply to call center position if you want growth - Customer Service Representative Lincoln Financial Group Employee Review

      3.0
      Jun 10, 2019
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing benefits - stellar 401(k), medical, vision, and dental are not expensive, company contributes to HSA if you decide to have one, they offer tuition assistance. Really liked the company itself

      Cons

      Call center is probably the worst department there due to the nature of the job itself. Because you have to be on the phone all the time, expect micromanagement at every level, very little to no help from senior staff and management because they're simply busy answering phones themselves, very little to absolutely no work life balance, but the worst is that you will be stuck there - there seems to be no way out of call center no matter how smart you are and how hard you work. After two years gave up and went to work for another company and it was the greatest decision I've made career wise.

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      5.0
      Jul 14, 2026
      Installation processor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible and non micromanaging position I really like my manager. She is transparent.

      Cons

      No cons as along as you do your work and ask questions

      2.0
      Jul 14, 2026
      Intake representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some good things include work from home being available if you’re too far to commute to an office. There is a good 401K match. You don’t have to work holidays.

      Cons

      The cons… I have worked metrics driven positions, but this feels too intense. I don’t like the “big brother” feeling of always being watched. Even if you’re in a ready status and waiting for calls, if you’re not moving your mouse, you’re considered idle and that hurts your metric. The sick/PTO buckets took a little getting used to. I didn’t realize using my sick time also took hours from my PTO. I’ve been used to those being separate things. I also hated feeling “new” to the job. You would learn something one way, but then be told to do the process another way only to be told later that you’re supposed to do it a different way. It became hard to feel confident in my job.

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