Call center role - Leaves Specialist Lincoln Financial Group Employee Review

Flexible and non micromanaging position I really like my manager. She is transparent.

No cons as along as you do your work and ask questions

Some good things include work from home being available if you’re too far to commute to an office. There is a good 401K match. You don’t have to work holidays.

The cons… I have worked metrics driven positions, but this feels too intense. I don’t like the “big brother” feeling of always being watched. Even if you’re in a ready status and waiting for calls, if you’re not moving your mouse, you’re considered idle and that hurts your metric. The sick/PTO buckets took a little getting used to. I didn’t realize using my sick time also took hours from my PTO. I’ve been used to those being separate things. I also hated feeling “new” to the job. You would learn something one way, but then be told to do the process another way only to be told later that you’re supposed to do it a different way. It became hard to feel confident in my job.