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      Lincoln Financial Group

      Engaged Employer

      Lincoln Financial Group reviews

      They will use you and discard you - Customer Service Representative Lincoln Financial Group Employee Review

      2.0
      Aug 17, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, and work from home. Not a lot of calls once out of tax season.

      Cons

      Micro management and you work from home, mean and rude managers. The management even HR doesn’t care about anyone but themselves after you have been a great employee, provides great customer service and at the end of it all I got fired because honestly that’s just what they wanted to do. You can get 10 occurrences before you are fired, I got to 6 and then fired me but I followed the attendance policy which I explained in my termination meeting (which they fired me in the middle of my shift when they could have just saved the hassle and fired me at the beginning so I could go about my day) and then when getting fired the manager was on camera smiling. I’m sure this is not everyone’s experience nor will it be. But beware and keep your head on a swivel working for this company.

      Explore other reviews about Lincoln Financial Group

      5.0
      Jul 14, 2026
      Installation processor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible and non micromanaging position I really like my manager. She is transparent.

      Cons

      No cons as along as you do your work and ask questions

      2.0
      Jul 14, 2026
      Intake representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some good things include work from home being available if you’re too far to commute to an office. There is a good 401K match. You don’t have to work holidays.

      Cons

      The cons… I have worked metrics driven positions, but this feels too intense. I don’t like the “big brother” feeling of always being watched. Even if you’re in a ready status and waiting for calls, if you’re not moving your mouse, you’re considered idle and that hurts your metric. The sick/PTO buckets took a little getting used to. I didn’t realize using my sick time also took hours from my PTO. I’ve been used to those being separate things. I also hated feeling “new” to the job. You would learn something one way, but then be told to do the process another way only to be told later that you’re supposed to do it a different way. It became hard to feel confident in my job.

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