Pros
Collaborative Team: The support and customer success teams are tight-knit, helpful, and genuinely care about each other. You never feel like you're handling issues alone. Engaging Product: Working with a product that merges tech and hospitality is fun and keeps things interesting. You get to see real impact from your interactions with users and merchants. Flexible Work: Hybrid work options, understanding management, and a decent work-life balance overall.
Cons
Growing Pains: Internal tools and processes are still evolving. Sometimes it feels like you're building the plane while flying it. Repetitive Tasks: Some days can feel a bit monotonous, especially when dealing with recurring issues that haven't been resolved at the product level. Training: Initial onboarding could be more structured—more formal training materials and product documentation would go a long way.