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LogRhythm

Now known as Exabeam

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LogRhythm reviews

Technical Support - Anonymous employee LogRhythm Employee Review

2.0
May 5, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have some good ideas to try and invest in their employees. Free food, events, and other perks. The product itself is very powerful and good for many organizations

Cons

They are extremely disorganized. Technicians receive more tickets than they can handle and can't meet the promises made by the company to respond to their customers within the appropriate time frames. They have the feel of a start-up with how their processes are. No one has any idea what works and which changes they'll be making to fix these issues. People are hired on for roles that was not in the job description because of how chaotic it is. Employees have low morale, call in sick to avoid more tickets, and have no idea how to troubleshoot the product.

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LogRhythm Response
10y
Our technical support team has done a great job over the years taking care of our customers. Any company growing at the rate we have will inevitably need to evolve processes with scale. We have been and will continue to improve and strengthen processes. We are also adding more resources and more experience to the team. I'm confident that all the enhancements will lead to an improved support team and an even better experience for our customers.

Explore other reviews about LogRhythm

5.0
Aug 27, 2024
Sales development representative (sdr)
Recommend
CEO approval
Business Outlook

Pros

Teaches its Employees the basics of Cyber, Data, Intelligence

Cons

Layoffs are constant for this company

1.0
Jul 13, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lower level employees are truly wonderful and are the bread and butter to what keeps this place afloat Unlimited PTO

Cons

TLDR: place is a dumpster fire, highly would not recommend working here at their current name or the name they are merging under Pay is awful Toxic work culture characterized by favoritism, micromanagement, and lack of transparency. Ineffective leadership from the senior "leaders" Atmosphere of fear and distrust instead of collaboration and open communication. Marketing has dictatorial leadership stifling innovation and creativity. High level executive often engages in online bullying of other companies. Total disregard for feedback provided during exit interviews. It's like they exist as a checkmark and not to make any change. Lack of accountability from upper management. Disconnect between upper management and the rest of the organization.

10
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