Aug 10, 2020
LogRhythm Response
5yThank you for taking the time to provide feedback to our team. We agree that LogRhythm is a great place to begin and build a career where you can get hands on experience with an exciting security platform as well as underlying technologies that allow for great long-term career growth.
Like many companies, we were impacted by the start of COVID. At LogRhythm we aimed to move proactively and aggressively to protect the livelihoods of our entire team to ensure that we emerge from the global pandemic strong and well positioned to move ahead quickly. As such, we made the very difficult decision to take temporary salary reductions across the entire company. It only lasted 3 months and pay for the entire company was restored as quickly as possible. We appreciate and recognize the sacrifice made by every employee during the difficult time . We are proud of how everyone pulled through, and are humbled by the effort of many to drive forward as a team.
To help us to continue to grow our efficiency and productivity, we’ve made a significant investment in our infrastructure. Some of these items include implementing a new telephony system for our Support team, a significant modernization of our SalesForce platform, as well as other software such as Power BI. Our journey to improve our technology is well underway and improving each quarter.
KPI's are a critical tool for a business to understand how it is performing. Some KPI's are easy to measure, like sales bookings and closed cases, and other are harder to measure such as assisting on a customer case or contributing to a knowledge article. Earlier this year we enhanced our Support KPI's to include weighted metrics to capture some of these less tangible, but very important, activities that contribute to an employee's productivity. We will continue to evaluate these items as a team to ensure we are appropriately capturing the great work that is done with in our LogRhythm team.
Thank you again for taking the time to provide your feedback.