Pros
Great place to work. Benefits are good and keep getting better. Culture in the office is great, hard to complain about coming into the office at 7am and everyone has a smile on their face. Pay is competitive. Its great being able to work with people and management that are really smart and can challenge you in ways you didn't think were possible.
Cons
Senior resources are becoming few and far between in Customer Care, hiring standards seem to have gone down in the past 6 months for technical and non-technical roles and I dont think its the fault of HR. This is putting a lot of stress on the more experienced folks who were struggling with the pace as it is and leaving because of it. Rapid product changes have produced a higher rate of challenges than were previously present in Customer Care.