Pros
Longs has the feel of a local, community pharmacy but the financial backing and resources of a large chain. A lot of the customers have been with Longs for 20+ years. The pharmacy is stocked by AmerisourceBergen (who do a very solid job) and the company provides reasonable technology to the pharmacy team with which to operate.
Cons
The technology, while reasonable, is getting out-dated. Some of the software usability is lacking and more complex tasks cannot be performed. Other chains have fixed these problems and allow, for instance, phones to be disabled from within the computer software. There is no useful place to leave notes regarding patients for other staff members and often times, we are at a loss to explain to customers why certain mishaps occur.