Great product, horrible employee treatment - Customer Relationship Lead and Operations Lead Lovesac Employee Review

1.0
May 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Quality product, great customers, small teams that can feel life family, fun environment.

Cons

Worked at the company for almost 2 years without a raise. Started as a sales associate and was assigned Customer Relations Lead. When our Operations Lead quit I had to take on her position as well as Customer Service Lead and sales all while being a "part-time" employee working 36hrs a week. I asked several times for a progress report, raise, and full-time status and was always brushed off. In the almost 2 years I worked at Lovesac I went through 5 different managers and 3 full staffs of employees. At one point my manager fired an employee and the manager was fired herself only hours later literally leaving me as the only employee at the store 2 days before inventory. I started out making $11 and left making $11hr. I conducted the first round of interviews and we ended up hiring a great rehire who came in at $11.50. A month after I left I found out they hired someone in my position with no experience at $20. Lastly there is little to no room to grow in the company because it is so small.

Explore other reviews about Lovesac

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training Free time Good culture

Cons

Slow days depending on store

2.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pto and great product. Good work life balance

Cons

This is one of the most toxic environments I’ve experienced. Morale is extremely low, leadership operates through fear and favoritism, and employees are treated as disposable. The company proudly promotes its core values, yet leadership and HR consistently fail to embody them in practice. HR exists to protect the company, not its people. If management decides they want you gone, they will find or manufacture a reason to justify it. Critical thinking, honest feedback, and challenging the status quo are discouraged. The only way to survive is to stay quiet, act like a robot, never question decisions, and color strictly within the lines they draw.

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