Pros
An amazing and revolutionary product line that continues to grow and improve. The very top of the management chain is extremely helpful, inspiring, and fuels the energy that drives this company upwards. I still love and live by all of the original values Lovesac has taught me. That was back when "common sense and good taste" was our foundation to build on...
Cons
For the first 4 years of my Lovesac experience, I would have almost no need for this section. This was a career that required very hard work, paired with equal reward and vast opportunity for growth. The course of this year was different however, full of fumbled procedural changes, covered up with half-truths. It appears that the top of command seems to have lost sight of the failures in the bridge that connects the corporate office with its retail stores. The management that does control that bridge has become power hungry, ignorant, and stubborn to the fact that each store is placed in a unique environment. The people who used to be responsible for the communication reaching each store, and changes being implemented successfully, have turned into nothing more than criticizers and finger pointers, favoring their HQ counterparts. This used to be a company where one of the common motto's was "it's your fault". That meant that we succeeded and failed together. However this year has proven that the motto was changed to "it's retails fault", and the representatives at HQ are not responsible for their own mistakes. These faults instead are warped into it being retail's fault for not checking that HQ did their job correctly. It is very hard to maintain motivation for you and your staff when you go to work everyday expecting to deal with someone else's mistake, take it as your own, and handle the onslaught of a negative customer review. All without your own company watching your back.