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Lowe's Home Improvement

Engaged Employer

Positive work environment overshadowed by poor management practices - Department Supervisor Lowe's Home Improvement Employee Review

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

Explore other reviews about Lowe's Home Improvement

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits, bonus structure is awesome.

Cons

A lot of red tape and politics to deal with. Moving the team mostly over to Bangalore n

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Average benefits (med, dental, vision partially covered, HSA match, average pto, slightly above average 401k match, ability to move up or change departments within a retail space. Scheduled pay increases. Employee relief fund for unforseen urgent expenses, as long as certain criteria are met. Incentive opportunities. Quarterly bonus based on store performance.

Cons

Pay is not great. For where I live, it wasn't enough to get ahead. Extremely limited opportunity for OT. Floor level associates aren't held as tight as department specialists (the people that work with homeowners and contractors to sell projects), but it is still expected. Weekend and holiday work, there are only 3 holidays a year the stores are closed, other holidays are blacked out on PTO. If you're lucky enough to get a set schedule, that pretty much goes away if you move up to a department supervisor (end up working both opening and closing shifts in the same week based on department needs). Like many retail spaces, you can be asked to cover other departments to help out, even if you are the only one in your department. All of that said, management of the store I worked at did their best to support their associates.

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