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Lowe's Home Improvement

Engaged Employer

Opportunity to grow if you’re willing to work with gand learn - Customer Service Associate IV Lowe's Home Improvement Employee Review

4.0
Apr 9, 2019
Recommend
CEO approval
Business Outlook

Pros

If you like helping people and being busy, you can thrive. If you are a really good worker they will keep you on even if you are a seasonal hire, because they need good people year round. Generally nice people for fellow workers and customers compared to other stores and decent benefits for retail. And I’ve been in retail quite a while.

Cons

As in all big boxes, it’s hard on your feet, legs and maybe knees. Get really good shoes or sneakers, or rotate between multiple pairs. Not for bulls!!!ers and real lazy people because you will tick off customers and your fellow workers. Part-timers can lose hours when business is really slow. As in most retail staffing can sometimes be bad which adds stress. Hours can vary too much. You could easily start as early as 6am and work as late as 10 pm within a 2 or 3 day period. This looks like lot of cons, but for retail, it’s a pretty good company. I like it better than its big competitor where I worked for 7 + years.

Explore other reviews about Lowe's Home Improvement

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonderful management, so nice, understanding, and appreciative.

Cons

I wasn't getting enough hours and I was working too hard

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

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