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Lowe's Home Improvement

Engaged Employer

Marvin's doing a great job at separating managers from associates. - Customer Service Associate Lowe's Home Improvement Employee Review

1.0
Jul 10, 2019
Recommend
CEO approval
Business Outlook

Pros

My co-workers were the best reasons I loved working at Lowe's but now they're all quitting for better jobs with better pay and better treatment are they getting fired for things that other associates, favorites, get away with all the time.

Cons

The pay sucks. The managers have so much responsibilities put on them that they end up treating the associates like crap. The store is always staffed with the least amount of people so that one person ends up having to do the jobs of multiple people in multiple departments. Not having an HR in the store has made work life miserable. Complaints go unanswered and Associates feel like they're unable to approach their managers. Associates don't feel there is hope for promotion anymore. I used to recommend many friends and family members to apply at Lowe's. I'd tell them it was a great place to work. I don't do that anymore.

Explore other reviews about Lowe's Home Improvement

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonderful management, so nice, understanding, and appreciative.

Cons

I wasn't getting enough hours and I was working too hard

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

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