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Lowe's Home Improvement

Engaged Employer

Do not recommend - CSA - Customer Service Associate Lowe's Home Improvement Employee Review

1.0
May 20, 2021
Recommend
CEO approval
Business Outlook

Pros

I met good people on the floor. I will say, during the pandemic, There were monthly bonuses for hourly employees. While management was given an extra two weeks in paid vacation.

Cons

When trying to call the store, it's nearly impossible to reach a MOD. The phone just rings until it routes you back to customer service. Csa's are more likely to help with a problem than management. I was hoping to be trained by my manager, but I was left with a grumpy old man who was supposed to be a mentor, but didn't teach me anything about the department. They pads over the good employees for supervisor positions for people who know nothing about the department. If you're good at your job, expect to be treated like crap. Not only are there long hours, but you'll sometimes work ten straight days, and they'll give you only one day to recover from that.and management wonders why you're . so tired. They wonder why people get burnt out and call in. You'll be assigned a task, and before you get to finish, you'll be pulled to a different task, then get yelled at because the first one wasn't finished when you got pulled for the next. It's kind of hard to complete a task if you're one person working three different departments attending to customers. I could go on, but I think I've made my point.

Explore other reviews about Lowe's Home Improvement

5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I had learned so much about plants during my time in the live nursery and working with third party companies in taking care of and treating these plants. we were always checked on made sure we weren't exhausted or too hot there are plenty of benefits at working at lowes even in seasonal.

Cons

although there were hiccups in communication that resulted in confusion and some messing with others out of spite, the heat could get intense and in turn attitudes are on the rise

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

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