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Lowe's Home Improvement

Engaged Employer

Great Potential, Abandon Hope - Anonymous employee Lowe's Home Improvement Employee Review

1.0
Feb 4, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employees were great to work with. Hard working people who deserve better. The direct managers were great as well, they know the struggle, they sucked it up long enough to be a manager.

Cons

The one absolute thing the Company cared about was bottom line numbers at the blatant sacrifice of customer service. Customers would receive minimum help due to understaffing as a result of not scheduling enough people to cover shifts. I would advise people not to go there if you expect customer service, they would go anyway and then tell me ‘I should have listened’. Nothing a front line employee would say or do to better the situation mattered. They hire mostly retired elderly people part time so that they can reduce the amount of benefits paid to employees. They would constantly push anti union rhetoric yet they fail to meet the basic ability to care about employees in general.

Explore other reviews about Lowe's Home Improvement

5.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, stable schedule, bonus opportunities

Cons

Part time help was hard to find, sales determined the schedule

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

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