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Lowe's Home Improvement

Engaged Employer

Lowes will punish you if you need wokplace accomodations - CSA - Customer Service Associate Lowe's Home Improvement Employee Review

1.0
Mar 4, 2023
Recommend
CEO approval
Business Outlook

Pros

10% discount from day one, soif you need new appliances, that is a good deal. Close to my home. PT and FT qualify for insurance.

Cons

I followed the procedure for asking for reasonable workplace accomodations (American's with Disabilities Act) and had my doctor's supply information. A third party (Sedwick) looked at the information, and basically told me that they couldn't help or accomodate me. My immediate superviser implied that I would be fired if I requested accomodations. So, I removed my accomodations request and will just suffer physically while I continue working at Lowes (but I am actively looking for a different company to work for). Another associate told me she had a wokplace injury in another department (requiring surgery and PT). That associate told me she hadbeen FT, but after the wokplace injury, she was "bullied out" of her FT status and demoted to PT (15 hours one week, 20 hours the next week if she is lucky). Most of the positions are PT (20-25 hours/week varying if you are lucky). That is why I am clinging to my FT position even though they won't accomodate my disability, but I hope to change companies soon.

Explore other reviews about Lowe's Home Improvement

5.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, stable schedule, bonus opportunities

Cons

Part time help was hard to find, sales determined the schedule

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

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