Pros
For the contact center, there (was) a ton of support for employees. Open door policy with management is very nice. They are making constant changes, but usually to improve.l both customer and employee experiences. Decent benefits. I loved my last position there as a Knowledge Support Professional, which doesn't exist anymore.
Cons
Some people have reported that learning all the systems Lowe's uses is difficult. It seems like more and more responsibilities are being added to assistant managers, to the point that I'm not sure they can realistically juggle them. My nearly 50 member team that was designed to support new hires with navigating said systems and policies and help with trend tracking and analysis was laid off. We were promised job security over and over again, and then with absolutely no warning, we all got a call one morning telling us to log off and not come back because Lowe's is "streamlining the business." I get the role being removed, but were there really no other positions to offer us? Point is, have a backup plan if you apply, no matter how long you've been there.