Core Values Not ‘Tightly Aligned’ - Senior Loan Officer Lower Employee Review

3.0
Aug 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Standard benefits Commission opportunity for loan officers, particularly those who were grandfathered in pre-2020 Leads are provided for loan officers

Cons

Typical mortgage company/loan officer struggles you’ll see anywhere: Being married to your job, toxic masculinity, high rate of substance abuse, frat/kool-aid culture, high disconnect between sales and operations, high pressure to meet monthly quota/scorecard metrics, rocky starts to new systems, etc. Lower-centric cons: Hunger Games-esque/favoritism-based promotional metrics Sales promotional opportunities have been announced to halt altogether 08/21-through-TBD Management stretched entirely too thin Operations staff turnover too high to have enough trained processors/underwriters/closers to meet loan deadlines Extremely high inconsistency with any competitor price-match or grace concessions to customers, currently offering $0 of either, causing sales to decline and customer service issues in which loan officers are alone in handling Complete company restructuring/consolidating every ~4 months, every restructure coming with an inevitable pay cut HR/management disregard valid concerns regarding Covid safety in the workplace, as well as criminal behavior of its own employees (Claim to ‘not be able to take stances’ on publicly-recorded offenses such as domestic abuse) Quotas requiring consumers to leave reviews written about loan experience, commission reduction for loan officers if not met quarterly

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Lower Response
4y
Thanks for taking the time to write a review. We appreciate the constructive feedback. This industry is certainly a fast paced one, and we value the quality of our team's work when evaluating potential promotions. We are also always looking at ways we can improve internal communications between departments so we all can operate more efficiently and prepare for any changes.

Explore other reviews about Lower

5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

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Lower Response
1mo
Thank you for taking the time to share your feedback! I'm glad you value the great work culture and supportive management. We understand some files take longer than expected to close. Lower is continously working to streamline and approve our processes to help our borrowers.
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

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