Not the "best place to work" - Loan Advisor Lower Employee Review

2.0
Sep 8, 2021
Recommend
CEO approval
Business Outlook

Pros

One of the nicest offices I've worked in

Cons

401K match and benefits are terrible for a company that makes "billions". No sick days which is unethical in my opinion. Commission structure is an utter joke that is constantly changing. 9am-6pm (9am-7pm on Mondays) which is way more hours than any other lender/bank out there. Have to deal with angry customers daily who get screwed over by this company's antics and constant last minute changes to closings and costs. Can't rely on operations at all. A bunch of Kool-aid talk where they'll tell you "the grass isn't greener on the other side", but it really is. We were celebrating top performers every month, but abruptly stopped. Company has 3-4 bad months and that goes out the window... no wonder morale is at an all-time low and everyone is looking for the first opportunity to get out

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Lower Response
4y
Thank you for taking the time to leave a review. We appreciate the constructive feedback and have been working to find ways to streamline processes between departments to create an even better experience for both our team and our customers. We value our team members, celebrate their accomplishments and welcome their feedback, so we can continue improving.

Explore other reviews about Lower

5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

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Lower Response
1mo
Thank you for taking the time to share your feedback! I'm glad you value the great work culture and supportive management. We understand some files take longer than expected to close. Lower is continously working to streamline and approve our processes to help our borrowers.
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

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