Toxic - Hero Lower Employee Review

2.0
Oct 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Your peers are very close.

Cons

Where to start? There are so many problematic things at this company. 1: They over promise and under deliver. I was told I would be promoted within 3-5 months and make $10,000 more within a year. Once I found out I made more than a team lead in my department and that my lead didn’t get a raise with her “promotion” I knew this was false. 2: The CEO read a negative Glassdoor review during a Friday Morning Meeting and gaslit everyone by stating “you KNOW this isn’t true.” 3: I was invited to a “promotion meeting” only to be told it was a meeting to try to get a group of us to do a sales job we already turned down. 4: The “benefits” at the main building could be referred to as discriminatory. The barber shop could not be used to do the hair of an African American woman that wears hair naturally and can only do trims for other women. They do not provide equivalent services and only cater to the men. (The OU frat comments are all true) I was lucky enough to find my way out to a new job. But on my last day before starting my new job HR sent out a zoom invite to over 30 people, didn’t wait for everyone to even be on the meeting before they started talking, and laid them off in a Zoom call that lasted less than 2 minutes. They also stated “we over shot our hiring and this is just another part of growth.” What was my last day became an afternoon of sobbing and phone calls for everyone in the office. If you’ve made it this far, be warned that Lower bribes employees to write good Glassdoor reviews, pays a few people to do it 90% of their work day and is not growing like they said and that they will throw you away at the drop of a hat.

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Lower Response
4y
Thanks for taking the time to leave a review. We are happy to hear you met some great people here. We are always looking for ways to improve what we do and how we do it, so we appreciate the feedback.

Explore other reviews about Lower

5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

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Lower Response
1mo
Thank you for taking the time to share your feedback! I'm glad you value the great work culture and supportive management. We understand some files take longer than expected to close. Lower is continously working to streamline and approve our processes to help our borrowers.
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

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