Great job, good people, terrible company. - Operations Analyst Lower Employee Review

2.0
Oct 5, 2021
Recommend
CEO approval
Business Outlook

Pros

The work itself is easy, but weird one off loan files can be challenging and fun. Very positive atmosphere when all is going well. Would work there again, but may randomly get laid off again if none of the 23 year olds can sell a loan at 2-3percent.

Cons

The 401k sucks at a quarter to a dollar match. Don't need 2 offices. HUGE OPS layoffs because sales team is underpwrforming and constantly rotated in and put of the company( need to hire experienced loan officers). Loan officers do a horrible job putting together applications and try to get some shady files past you. Will not respond to emails except with "Has this been resolved yet." Customers are confused and scared off when those other than loan officers contact them. Sure, they may have more time searching for new business this way, but the LO should be the ONLY point of contact, so that less loans are ignored or canceled and the customer experience doesn't suffer.

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Lower Response
4y
Thanks for taking the time to leave a review. We know the work can be challenging and we appreciate team member's efforts to help our customers with the biggest purchase of their lives. The mortgage industry has experienced a time like no other from low rates to inventory shortages. While we do our best to prepare for these changes, they continue to ebb and flow. We do not condone disrespectful behavior between employees. If you wish to go into further detail about your experiences, please reach out to us at HR@lower.com.

Explore other reviews about Lower

5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

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Lower Response
1mo
Thank you for taking the time to share your feedback! I'm glad you value the great work culture and supportive management. We understand some files take longer than expected to close. Lower is continously working to streamline and approve our processes to help our borrowers.
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

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