Smoke and Mirrors--don't fall for it - Anonymous employee Lower Employee Review

1.0
Dec 17, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

--Updated office, good mission, nice co-workers (most of them)

Cons

--Benefits suck, 401k match is a joke. --Passive aggressive leadership who talk badly about people who leave honest reviews (customers and employees). Don't address the elephant in the room because they keep getting awards when in reality there's crazy turnover happening and mindless layoffs. --Office looks cool but it's a stressful environment full of facades like games/ fun. When in reality, no one plays them and you're pressured to always be at your desk. You're expected to work long hours and get work done with fast turn-arounds, even if others don't do their part...it's on you. --Inconsistent WFH flexibility across teams. Managers even threaten monitoring key strokes if you WFH. --No professional development/ growth opportunities unless you're in sales. --Worst of all, competition/ frat-boy environment is environment. Felt like I was back in high school. --Manager never acknowledged me leaving or thanked me for my work...not once. --Inconsistent recognition/ rewards. --Horrible COVID contact tracing. People aren't informed of exposure, it's careless especially when I know multiple employees have been personally affected by losing loved ones to COVID. Do better.

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Lower Response
4y
Thank you for taking the time to leave a review. We appreciate the detailed response and will look into your concerns to address appropriately. If you have additional feedback you'd like to share, please reach out to HR@lower.com.

Explore other reviews about Lower

5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

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Lower Response
1mo
Thank you for taking the time to share your feedback! I'm glad you value the great work culture and supportive management. We understand some files take longer than expected to close. Lower is continously working to streamline and approve our processes to help our borrowers.
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

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