Do Your Research Beyond Social Media - Operations Lower Employee Review

1.0
Jan 28, 2022
Recommend
CEO approval
Business Outlook

Pros

- Made some lifelong friendships in a short time - Some flexibility in schedules for appointments

Cons

- Unfortunately, the cons far outweigh the pros in this case. There are a lot of issues going on within the company that are not disclosed to the employees from management, we usually found out about problems through the grapevine from our colleagues. - Mass hirings and mass firings within weeks of each other; Lower seems to preach growth, but when they run out of funds to pay those employees they are let go for not meeting "core values". This has nothing to do with it being a startup or growing pains, this is just unrealistic expectations not panning out. - CONSTANT micro-managing from the top down. Multiple instances where people's jobs were threatened if they did not "meet their numbers". Trust your employees to be able to do their jobs. - Unrealistic expectations of operations employees with the quality of loans being brought in. There were too many times when job descriptions for operations employees changed to add responsibilities from the sales and closing departments. Incredibly inconsistent expectations from one department to the next. - Overworked. I am not naive enough to think that this industry is ever easy or smooth sailing, but recognize when your employees are legitimately burnt out. Makes it impossible to have a work life balance. - This company is far too concerned about their public reputation, and far less concerned about the well-being of their employees. Ever since they bought the naming rights to the soccer stadium and took on a massive investor, it became all about quantity over quality. - Not enough training when promoted to a much more challenging role.

Explore other reviews about Lower

5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

avatar
Lower Response
1mo
Thank you for taking the time to share your feedback! I'm glad you value the great work culture and supportive management. We understand some files take longer than expected to close. Lower is continously working to streamline and approve our processes to help our borrowers.
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

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