The company likes to save money by making cuts in Operations departments. This leads to heavier workloads on remaining staff, while turn times are expected to remain the same. Meanwhile, more directors and c-level staff are onboarded.
Habitual beratement of operations staff by sales management is tolerated by their superiors, and thus has not been meaningfully addressed despite constant feedback. Staff is not given the resources, help, or time we need to successfully address client concerns, which causes frustration on their end. Much time and energy is spent working on damage control due to this, which could have been better spent driving solutions.
Work from home is not permitted for most producing employees (sales and operations), but is permitted for many corporate staff and managers.
Technology issues also cause major delays, despite constant promises of improvement, and the support teams are less than helpful. Virtual desktop is extremely slow. Issues with Encompass (main software) can take weeks to solve, and the long-drawn issues are usually not solved by the Encompass team. Most technology developments are surface level changes for clients, rather than back end technology to help staff complete their files quicker. Many tech tasks on the back end are very manual and slow. Company also breached employee personal data last fall including bank info and social security numbers.
