Terrible business practice - zero regard for their employees - Loan Officer Lower Employee Review

1.0
Jul 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Not much good to say here beyond a few friends made in the office

Cons

Very low pay on percentage of loan sold until you can atleast become a senior. You will need to work well beyond scheduled hours and you may make a very small bonus. Also, terrible business practices and fire employees on the spot without any warning. Thus leaving them out to dry. Any day could be your last here and you can expect zero help/information from the HR team. No performance plans or warnings are used either. (Unless the team you were in likes you. There is no system they use to determine these things) You’ll get 1 email talking about your final pay date and they will then ignore you if you have any more questions. Absolutely, a terrible experience leaving the company and would not recommend working here or putting any family friends through the process either.

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Lower Response
3y
Thank you for your feedback. We are sorry to hear that your experiences at Lower did not match our intentions. Your experiences with us do not align with our values and we would like to hear more about what could have been done differently. Please contact me directly at bbettinger@lower.com We value our employees and strive to be a best place to work. We wish you the best in your career!

Explore other reviews about Lower

5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

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Lower Response
1mo
Thank you for taking the time to share your feedback! I'm glad you value the great work culture and supportive management. We understand some files take longer than expected to close. Lower is continously working to streamline and approve our processes to help our borrowers.
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

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