Lower standards lower.com - Loan Processor Lower Employee Review

1.0
Sep 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Young workforce Cool main building— offers discounted lunch and breakfast Took a chance on me when I was probably under qualified Friends with coworkers No drug testing When they laid me off I got multiple months in severance pay. Now I work for a real tech company that has structure and now i don’t have to listen to under qualified borrowers yell at me for obstacles created by themselves :)

Cons

Although i was likely under qualified for a regular mortgage job, that was not the case here— no one at this company is qualified to do what they are doing. Management has no idea how to execute daily tasks and it’s a fend for yourself environment that has been created as a result. There’s no need to tell you in this review about how bad the company is, because the previous 50 already nail that (gonna do it anyways). The sales pay structure is a mess, I’ve watched it drive out plenty of driven salespeople as it prevents any real money from being made (also the amount of deals that actually close are minuscule to the amount of applications taken daily). The company has no respect for its operations department. The culture here is sell the loan and have some keyboard warrior take care of it (minimal sales help on the backend when they are the person building the relationship/SELLING THE LOAN). Keep in mind everyone dealing with the backend is extremely under educated and it only creates further issues as the loans are already a basket case themselves. As every review shows, this a company LOVES a mass layoff. The original plan was for the CEO “to make as much money as possible” achieved through massive upscaling at the beginning of Covid to massive layoffs (entire departments at a time, up to 100+ people in one day) by the end of it. They received 100m in funding just to put their name on a MLS stadium and give no money to the workers that were already underpaid and overworked. The upper management here is selfish and does not truly care about the employees, just how fat their commission check is on the loans you sell. Always so funny to me how lower bashed better.com when they had mass layoffs just for them to do it in a not much better fashion. S/O the RVP for pulling an entire floor together to tell them they are safe and the people fired (over 40) deserved it. Really good messages being sent to the employee here.

Explore other reviews about Lower

5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

avatar
Lower Response
1mo
Thank you for taking the time to share your feedback! I'm glad you value the great work culture and supportive management. We understand some files take longer than expected to close. Lower is continously working to streamline and approve our processes to help our borrowers.
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

1
See reviews by: Helpful|Rating|Date|All