We're All Ready to Move Forward - Anonymous employee Lower Employee Review

4.0
Apr 3, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Entrepreneurial spirit companywide, ownership down. -Good humans leading the company. Not perfect, but good-natured, caring, and involved. -This company has done a great job of attracting people who are fun to work alongside of. Even the most negative reviews highlight their relationships with co-workers as "lifelong friendships". It's rare for a workplace environment to operate that way. I can say it's definitely been true for me over the last 9 years. -Competitive pay. -WTF, hybrid, or FT in-office options available, depending on the employee's role and business channel. -Diverse channels of business have safeguarded against unfavorable market conditions more than once. -Opportunities for growth here are expansive. While it may not seem like there are many opportunities at the moment, the ownership team looks to promote from within in periods of growth. -If you're in retail sales, the ability to do your own DBA is pretty awesome. -Benefits plan is good if you are single without dependents.

Cons

Market Pains: -It's incredibly tough to be successful in mortgage right now, regardless of whether you're consumer direct, retail, or wholesale. -Leads are sparse, rates are higher than they've ever been since I started in this industry 13 years ago, investors are nit-picking every deal in post-closing, buyers don't have a lot of cash for down payment, and there's still not a ton of inventory. -Margin compression is making it really tough for lenders to be profitable right now and we need some help from the market to get to the other side of this and stabilize. -Between margin compression and inflation, it's tough for a lot of production folks to make ends meet right now. Company Pains: -This company tried to make good decisions for the business and employees when they were met with headwinds in 2022, but like so many other companies, made some missteps that hurt both the company's reputation and employee morale. Some of the actions taken resulted in negative attrition and loss of culture. -I've seen a lot of improvement so far in 2023, but the fractured nature of the company's business sometimes creates jealousy between sales and ops/corporate as well as between one division or channel of business and another. There have been lopsided practices that hurt morale - like having annual awards only given to a certain division of the business. This year the leadership has included all divisions. Would like to see that momentum continue to build. -Benefits plan if you carry the plan for the family is very expensive. -401k match is lackluster at best.

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Lower Response
3y
We appreciate you taking the time to provide your feedback. Your examples will help us continue to make meaningful changes that move us forward.

Explore other reviews about Lower

5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

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Lower Response
1mo
Thank you for taking the time to share your feedback! I'm glad you value the great work culture and supportive management. We understand some files take longer than expected to close. Lower is continously working to streamline and approve our processes to help our borrowers.
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

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