Unexpected Layoff After Months of Training - Client Coordinator Lower Employee Review

1.0
Oct 8, 2023
Recommend
CEO approval
Business Outlook

Pros

• Initially promised growth opportunities. • Their communication was so infrequent that it really made you appreciate those rare moments when they did provide feedback.

Cons

Felt deeply betrayed after being laid off unexpectedly. • Worked diligently in an entry-level position for 7 months, only to face sudden unemployment. • The company displayed a lack of professionalism in handling employee relations. • Trust issues arose due to the abruptness of the layoff and lack of clear communication.

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Lower Response
2y
We appreciate your input. We agree that it is imperative to uphold transparency and professionalism, which is why we provide various efforts of communication to the employees throughout each and every week, from Friday morning meetings giving an update on sales to weekly updates from our Operations team on what goals they have achieved and what they are working on. We also send out broadcasts to every individual in the company almost daily when there is an update within the company, in training or product material, or industry. While we encourage managers to have touch bases with their employees more frequently, we do hold annual reviews so that employees can receive feedback on their goals from the prior year and work with managers to develop new goals for the upcoming year.

Explore other reviews about Lower

5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

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Lower Response
1mo
Thank you for taking the time to share your feedback! I'm glad you value the great work culture and supportive management. We understand some files take longer than expected to close. Lower is continously working to streamline and approve our processes to help our borrowers.
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

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