A Sinking Ship - Abyssmal in every sense of the word - Accounts Payable Coordinator Lower Employee Review

1.0
Jul 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits were okay, and work-life balance was reasonable as long as you were not a salaried employee.

Cons

I've been working within the financial sector for most of my professional life (say 15 plus years). When asked whether or not we could have conversation with the CFO about the work load we were tasked with, I was told, "He's on the phone a lot" and we were not allowed to acknowledge the entire department was struggling to keep up on their assigned duties to upper management or anyone else within our company who depended on us to be efficient. Within the last year, Lower cut staffing in their finance department by more than 50 percent and proceeded to gaslight their new hires into believing they just needed to work extra hard to keep up. Managers proceeded to take multiple vacations during important times like end of the month and be completely out of touch with the day-to-day hiccups. I saw the CFO twice in the entire time I worked there. Once during my interview and once when he took me and a co-worker out to lunch because we were new hires. Otherwise he may as well be Santa Clause. There was no accountability, no acknowledgment of how badly run the entire department was and we were not allowed to discuss it with management or anyone else. When asked why the CFO was so inaccessible, I was told "he's just on the phone a lot". Every single one of my counterparts expressed concern about keeping up with the work load, we all said how stressful it was, how we are all very organized individuals but this particular job made us feel like we were merely treading water. Management refused to acknowledge the problem and preferred to use employees as scapegoats for their inadequacies. Working here was very similar to being in a relationship with a narcissist who creates an impossible environment and then insists it is everyone else's fault other than the people who created it in the first place. There is no direction, no accountability, no meaningful leadership, any ounce of productivity is stopped in it's tracks by the inability to provide tools such as an operating system that functions, you can't get approvals because the CFO must be on a hours-long phone call while he enjoys collecting a paycheck on the backs of working mothers who want to do a good job but slowly learn the odds are stacked against them. I was let go when my boss indicated I was not completing work. The prior evening I spent my time gathering invoices to input and then received a an email at 5:43AM the next day saying "I already did it since I was in the system anyway". Meaning my manager knew I was working on getting the work done and neglected to notify me she was doing it and then accused me of not doing any work and fired me.

avatar
Lower Response
1y
Thank you for taking the time to provide feedback. We value all input as it helps us improve and create a better work environment for everyone. We understand your concerns regarding workload expectations. It is crucial for us to ensure that our employees have a manageable and realistic workload. We hope that you had addressed these concerns with your manager as well. While we understand that you were disappointed you did not always have direct access to the CFO, your manager is there to provide support including assisting with evaluating workload and prioritizing tasks. Lower's expectations on reasonable workload is based on what individuals in the same position have been able to consistently accomplish. However, we encourage employees to bring up their concerns with their managers and HR so that we can re-evaluate job responsibilities and expectations. We regret that your experience did not meet your expectations and appreciate your feedback. We will continue to strive for transparency and fairness in our workload distribution. If you have any further suggestions or concerns, please feel free to reach out directly.

Explore other reviews about Lower

5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

avatar
Lower Response
1mo
Thank you for taking the time to share your feedback! I'm glad you value the great work culture and supportive management. We understand some files take longer than expected to close. Lower is continously working to streamline and approve our processes to help our borrowers.
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

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