Good Company. Suffering Culture. - Customer Success Manager Lucid Software Employee Review

3.0
Jul 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Lucid hires the best of the best. They've been able to attract talent that is innovative, hard-working, and generally fun to work with. They've mastered the art of marketing themselves as the "fun" start-up and utilize those perks to their advantage during salary negotiations knowing that prospects will take the pay cut for opportunity to work at a company that offers great culture and top-notch people. The quick list: Stocked kitchen (most of the time) Beautiful office and fun space 401k match Great benefits

Cons

As with many companies that are growing quickly, their hiring criteria isn't as stringent as it used to be. They're experiencing large turn-over of employees who have been there for 2+ years and the management they've brought in has brought a more staunch and conservative culture to the once thriving and innovative teams. Lucid is not a start-up anymore. With 500+ employees and counting, you're not going to experience the culture that once was at Lucid. If you're looking for a cool, quick-paced, innovative and flexible environment you've missed the boat here. The quick list: - Low pay (they say they use Radford averages, but I've gotten offers from other companies who also use Redford averages and the offers are 20% higher) - Growing so quickly employees get lost in the shuffle (no raises/promotions unless you say you've got another offer) - Not as flexible or innovative as the start-up it once was - High turn-over

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Lucid Software Response
6y
Appreciate your feedback. We want our employees to feel valued and respected and we take great measure to ensure we competitively compensate employees for their hard work. That includes those great benefits, equity and other pros you list, but it also includes constantly evaluating the industry to make sure our compensation, along with culture and product, are reasons why people are excited to join and grow with our company. I'm sorry this was your experience, but I'm glad to report that 95% of our employees say that Lucid is a great place to work.

Explore other reviews about Lucid Software

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company, great people, great management

Cons

Internal processes are sometimes harder

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

- Very strong mentorship program - Very nice people - Some VERY good engineers, PMs, and designers

Cons

- Pay isn't competitive outside of Utah (but hey, at least we're hiring) - Like most other companies at our size, your success and satisfaction largely depend on the team you're on - Sales and product/eng could probably be better aligned to inform product decisions - Like most other SAAS companies, we're investing A LOT into AI. This could bite us in the future (I personally think we're in a bubble, and the consequences of over-investing will be very painful once it bursts)

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