Pros
Disclaimer: This review is purely for the Sales Org. I can't speak to the rest of Lucid: -In the past, Lucid has been a fairly relaxed environment (at least when compared to a typical Sales floor) and extremely accommodating in terms of work-life balance. Being able to work from home or remote when needed, high degree of trust between Management and Reps etc. Despite a lot of the cons of Lucid, this has been enough to keep a lot of great Reps from leaving. -In the past, most leadership has only cared about whether or not you hit your number, not how you hit it. -Product is solid and generally very well-received by end-users. Easy to use and popular. -Coworkers are typically awesome- Lucid generally hires intelligent and easy to get along with people with lower than average ego. Not near as many bros as you’d expect to find on a Sales floor. -Executive Leadership are a fantastic crew. Really smart people, fiscally responsible (Lucid's been profitable for some time now because of this) and seem to be genuinely humble as well. -Quota has been typically attainable, but this is changing. -Decent benefits (low premiums for healthcare, 401 K match, catered lunches twice/week, gym reimbursement, UTA train pass etc.)
Cons
-A lot of what I listed in terms of trust from Management and flexibility with work-life balance is rapidly changing, and based on what trickles down from Leadership, will very likely get even worse in 2020. More micro-management, expected to work longer hours, more focus on being in office with your butt in seat for appearances instead of focusing on attainment, which makes it much harder to work remote/from home. A general lack of trust from Management. -While the C-level Leadership team is great, a lot of people in midlevel Sales Management have little to no actual Sales or SaaS closing experience. It feels like Lucid is trying to build out an Enterprise Sales team with no one on the Leadership team who's ever done that successfully before, and it shows. -Positions are underpaid when compared to Market rate for the same level. Expect to make less than you would at a different company for the same position. -Sales motion is highly transactional and low dollar-value. There’s a focus to try and land bigger deals by targeting Executives and trying to tie Lucid to initiatives, but at the end of the day, C-level leaders don’t care enough about diagramming to give you the time of day for a call, yet alone talk with you about their initiatives. In the eyes of 95% of our customers, Lucidchart is not a mission-critical app, and Executives don’t want to spend time talking about it. -Sales Leadership decided to spend ~$250 K on having a guy come out and train the floor on how to speak to people “Above the Line” (Executives), but a lot of Reps (and several of the Managers too) see it as a complete waste of money. It was a nice idea and it’s cool when a company tries to invest in its employees with training, but we could have got the same value we did from the training if we had all just read the guy’s book. Instead, we blew the remainder of our entire Technology spend as a Sales Team on flying the guy out to train, and after 3 months, no one is even using the stuff he trained on. -Don’t expect anything but a cold shoulder and no appreciation if you leave, even if you’ve been at Lucid a while and/or been a top Rep. We’ve had both Reps that chose to move on to different companies as well as fired Reps that have been Top Performers, and Lucid does nothing to appreciate them or thank them for their time. It all becomes very hush-hush that they’re leaving (not allowed by Management to tell people they’re leaving) and they’re shown the door. People normally only hear about people leaving via word-of-mouth and after the fact or on the Employee’s last day. Lucid does nothing to own the fact that they’re a Sales Team at a Tech company (which traditionally has high attrition) and people leave, it’s common in the industry. They act ashamed of it and try to sweep it under the rug rather than owning it and thanking employees for their service when they leave.
