Overall positive experience. No consistency within company - Enterprise Account Manager Lumen Employee Review

2.0
Sep 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive pay / Intelligent group of people to work with / Great partners within the tech space

Cons

No "Teamwork, Trust, and Transparency" which the company preaches. Do not forget this is a large publicly traded company. They answer to the shareholders and do not care about you as a "cog" in the wheel. My most successful quarter in sales of my entire career was the quarter I was laid off (wave 4 of 5 - 6000+ total layoffs in the span of 6 months).

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Lumen Response
8mo
Thank you for sharing your feedback with us. We’re sorry to hear about your experience and your concerns around transparency, teamwork, and the impact of organizational changes. We know how important it is for employees to feel trusted and supported. At Lumen, We believe in showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. We appreciate your feedback, as it can help us improve, and wish you all the best with the next step in your career.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
2d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
2d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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