Time for a Company Overhaul: Lay off some Middle mgmts, Prioritizing Talent, Respect, and Innovation India - Software Development Consultant Lumen Employee Review

1.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid, leaves Just like most other companies provide out.

Cons

I have over 5 years of experience working in this company, and during this time, I have seen many issues that need to be addressed. One major problem is the lack of respect towards employees from Karnataka. If the managers are from other states, they tend to form exclusive groups and follow a favoritism culture. They openly talk badly about Karnataka and its people, which is very unprofessional and disrespectful. Middle managers are not competent at all; they lack the skills and knowledge needed to lead effectively. Instead of promoting deserving employees based on their contributions, they promote those who simply follow orders or are friends with the higher-ups. This creates a toxic work environment and hampers the company's growth. Most of the actual work is done by the employees, but the credit is always taken by reporting managers and senior directors who claim to have initiated everything alone. It feels like a cunning way to get promotions without real merit. The CEO should seriously consider the performance of middle managers in India. Many of them have been in the company for over 15 years but lack the necessary skills in AI and modern technologies. Even those with 10+ years of experience could do better without given proper training and opportunities. The company is struggling to adapt to AI and new digital trends, but instead of investing in innovation, it seems to be all show-off. It's high time to lay off ineffective middle managers and focus on promoting talented new employees and promote them to see their potentials and who have hands-on experience in AI and modern skills. Respect should also be shown to employees who have resigned, especially during their transition period, which is currently a terrible experience. Overall, the company needs a serious overhaul to move forward and create a healthy, respectful, and innovative work environment.

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're sorry to hear about your experience at Lumen. One of our core operating principles is teamwork, which means we care about understanding, respecting, and collaborating with others toward a common goal. We're sorry to hear that this hasn't been your experience so far. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. Our Dare to Lead program is available to associates from leadership to individual contributor. We really appreciate your feedback, thank you for all that you do at Lumen.

Explore other reviews about Lumen

5.0
Jun 24, 2026
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CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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