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      Lumen

      Engaged Employer

      Lumen reviews

      Glass ceiling still exists... - IT Lead Analyst Lumen Employee Review

      4.0
      Oct 20, 2025
      It lead analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offers tuition reimbursement and some semblance of career laddering.

      Cons

      It is difficult to "earn" pay increases. I was once told that if "Jesus walked on water I should learn how to freeze the water into ice" to get a merit increase. There are no cost of living increases. There remains a disparity in pay for men vs. women doing the same job.

      avatar
      Lumen Response
      8mo
      Thank you for your transparency about your experience, we value your input and we're glad to hear that you enjoyed our tuition reimbursement and opportunity for growth. We believe in helping everyone to reach their full potential. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for all the time you spent at Lumen, we truly wish you the best of luck.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      1d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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