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      Lumen

      Engaged Employer

      Lumen reviews

      Change is Constant... - Senior Manager Lumen Employee Review

      4.0
      Oct 20, 2025
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is evolving quickly. Be open to sudden pivots and look for ways to utilize AI. Innovation is promoted -- if you can come up with a usable patentable idea, you will get a patent. Senior Management has a clear focus on where it wants the company to be. Assets are strong and it seems to be turning the corner.

      Cons

      If you join a part of the org that is tied to "legacy" telecom, you'll likely be looking for work or working for another company. The company is all in on AI and that seems to be as important as the "Lumen8". Expect the company to be sold when the balance sheet and the stock price make sense to a purchaser -- probably just before they ring up a profit and have most of the debt reduced.

      avatar
      Lumen Response
      8mo
      Thank you for sharing your thoughts, we appreciate your feedback to help us improve. Great to hear that you have found focus and assets to be clear and strong. Lumen's investment in our people is essential to our success, one of our strengths is the diversity of our people, and we are committed to fostering a diverse and inclusive culture. We wish you all the best as you continue on with your career, we're glad to have you on board with us.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      23h
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      23h
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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