LOVED my job until I was blindly laid off - Senior Manager Lumen Employee Review

2.0
Nov 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Working remotely and being empowered to take lead on new processes. Other opportunities for training such as“Dare to Lead” and Microsoft Copilot, as well as other optional training.

Cons

Leadership doesn’t seem to follow what they’re teaching specific to practicing Transparency, Trust, and Respect. As of 10/30/25 many employees received a phone they were impacted by a reduction in workforce, effective immediately. I understand why there is a need to reduce headcount. But with no notice at all that a lay off was coming is a hard pill to swallow, especially as we’re approaching the holidays. In the past an email is sent asking if anyone has an interest in leaving. It seems these layoffs are the result of leadership over hiring and then laying of loyal employees (who have worked tireless hours without a raise). Meanwhile…. Leadership is getting there large annual compensation while some newly laid off former employees are struggling.

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Lumen Response
6mo
Thank you for taking the time to write a review. We need feedback to learn about how we can improve. We're sorry to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you again for your feedback, we truly wish you the best of luck.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
11h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
12h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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