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      Lumen

      Engaged Employer

      Lumen reviews

      Decent and Stressful - Customer Service Representative (CSR) Lumen Employee Review

      3.0
      Nov 24, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - training at the beginning - managers did seem to care

      Cons

      - barely any time to breathe after calls - more workloads from other departments dropping

      avatar
      Lumen Response
      6mo
      Thank you for sharing your thoughts. We appreciate your feedback. We know how important balance is, so we're sorry to hear that you felt overloaded. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge. Great to hear that you found value in your training and leadership community. Thank you for all the time you spent at Lumen.

      Explore other reviews about Lumen

      5.0
      Feb 2, 2026
      Nipm
      Recommend
      CEO approval
      Business Outlook

      Pros

      - lots of growth opportunities - great management

      Cons

      - slow paced days but then really busy busy days

      avatar
      Lumen Response
      4mo
      Thank you for sharing your experience with us. Because of feedback like yours, we get better every day. We recognize that workload balance can be challenging. We're dedicating resources to showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. We're glad to hear that you value our growth opportunities and management. Thank you for the work you do with us, we're happy to have you on the team!
      1.0
      Jun 18, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is only pro

      Cons

      So many issues. No raises. Layoffs everywhere. When those happen you have to do extra work (no additional pay) Toxic culture Leaders are DINOSAURS who should be cut. C suite delusional on growth expectations Run away from this place and don’t ruin your career.

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