Don't do it - Anonymous employee Lumen Employee Review

1.0
Dec 3, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Affordable benefits, FTO, not much else

Cons

Lack of leadership, selfish management, no opportunity for growth, no team collaboration or communication, you are on your own to try to figure out how to get your job done (or even understanding what your job is as it changes regularly) in an ever changing landscape of management, tools and lack of training or even advisement of new tools. Products change constantly and you'd better do your research because they are not telling you much about it other than maybe a few sentences on a company wide call or an email. The sales alignment restructuring this year has been a giant challenge with all parties involved given different competing goals. Good luck if you want even a cost of living raise - not happening for close to a decade now - and they keep finding ways to take money from you while telling you (brainwashing you?) how great the company is doing. This used to be a good place to work but has gone steadily downhill for 8+ yrs.

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Lumen Response
6mo
Thank you for sharing your experience with us. We need feedback to learn about how we can improve. We're glad to hear that you have enjoyed our benefits and FTO. We recognize the difficulties you have faced during your experience, we're sorry to read that you have not felt invested in. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for all that you do at Lumen.

Explore other reviews about Lumen

5.0
Nov 23, 2025
Recommend
CEO approval
Business Outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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